Contact Bilzeo
How do I contact Bilzeo?
Email is the fastest way to reach us. Pick the address below that matches what you need, and our team will follow up.
I have a question about an order, a listing, or a payment
Email support@bilzeo.com.
This is the right address if you:
- Bought or sold a ticket and need help with your order
- Have a question about a listing before you buy
- Sent a bank transfer and want to check its status
- Think something's gone wrong and you may need to make a Buyer Guarantee claim — see our Refund & Buyer Guarantee policy for how that works
I want to report a suspicious or fraudulent listing
Email abuse@bilzeo.com.
Include the listing (a link, or the event name, date and seller if you have them) and what looks wrong — for example, a seller asking you to arrange payment before creating an order on Bilzeo, or to skip the order process altogether, or a listing you believe is fake. We review reports and remove listings that break our rules.
I have a legal, privacy, or data question
Email legal@bilzeo.com.
This covers our Terms of Service, our Privacy Policy, requests about your personal data, or any other legal matter.
Who is behind Bilzeo?
Bilzeo is operated by INTERHUB s.r.o., a company registered in the Czech Republic.
- Registered address: Spojovací 192/17, Vysočany, 190 00 Praha 9, Czech Republic
- Company ID (IČO): 24335363
- Not registered for VAT
For the full legal detail behind our service — including how orders, payments and the Buyer Guarantee work — see our Terms, Privacy Policy and Refund & Buyer Guarantee policy.
A quick reminder about how Bilzeo works
Bilzeo is a resale marketplace where sellers list tickets they already hold — we're not the event organiser or the official box office, and prices are set by sellers, not us. We never receive or hold your money: buyers pay sellers directly by bank transfer. If something goes wrong, our Buyer Guarantee is there to help, and support@bilzeo.com is the quickest way to start that conversation.